Non-Phone Remote Customer Support Night Shift Job 2026 | Sleeper Is Hiring a Customer Success Associate
If you do your best work after the rest of the world has clocked out, and you want a fully remote customer support job that does not involve being on the phone all day, Sleeper has opened a position worth looking at. The company is hiring a Customer Success Associate for its night shift team, a full-time, 40-hour-per-week remote role based in the United States. The support channels are email, chat, and social media, which means no cold calls, no outbound dialling, and no headset required for most of your day. The shift starts between 4:00 PM and 6:00 PM Pacific Time, and the role requires two years of customer support or customer success experience. If you have that background and you are available for weeknights, weekends, holidays, and major sporting events, this is a position that aligns your schedule with your strengths.
Before you apply, you need to understand what Sleeper actually is and what kind of work this role involves. Sleeper is a fantasy sports and social gaming platform used by millions of players across the United States. The Customer Success Associate role is not a passive ticketing job. You will handle complaints, investigate account issues, review deposits and withdrawals for potential fraud, assist with user onboarding, collect product feedback, and work directly alongside Operations, Fraud, and Compliance teams when escalations require it. The pace picks up sharply during NFL Sundays, NBA playoffs, major drafts, and any night when a big game is live. If that kind of environment keeps you sharp rather than stressed, and you are someone who genuinely enjoys helping users solve problems quickly and clearly, read every section of this guide before you apply.
| Company | Sleeper |
| Position | Customer Success Associate (Night Shift) |
| Pay | Competitive salary |
| Type | Full-Time, 40 Hours per Week |
| Location | Remote, United States |
| Schedule | Night Shift, 4:00 PM to 6:00 PM PDT start |
| Days Off | 2 days off per week |
| Availability | Weeknights, weekends, holidays, major game days |
About Sleeper
Sleeper is one of the fastest-growing fantasy sports and social gaming platforms in the United States. The platform allows users to play daily fantasy sports, run season-long fantasy leagues, participate in sports betting contests, and connect with other fans through social features built into the app. It has built a loyal, active user base across football, basketball, baseball, and other major sports.
The customer-facing team at Sleeper sits at the centre of the product experience. When a user cannot access their account, has a question about a transaction, sees a bug during a live game, or wants to report a problem, the Customer Success team is the first point of contact. The quality of that interaction determines whether the user stays on the platform long-term or walks away. That is the weight and the significance of this role inside the company.
Understanding the Night Shift Schedule
The schedule for this role is specific, and you need to be honest with yourself about whether it fits your life before you apply. This is not a daytime position with occasional evening coverage. It is a dedicated night-shift role, and the requirements are firm.
Shift Timing
- Shift start time is between 4:00 PM and 6:00 PM Pacific Daylight Time
- You work 40 hours across 5 days per week
- You receive 2 days off per week
Availability Requirements
- Weeknight availability is required
- Weekend availability is required
- Holiday availability is required
- Major sporting event and game-day availability is required
That last point carries more weight than it might look like on paper. Sleeper’s platform sees its highest traffic volume during major sporting events: NFL Sundays, playoff runs, championship games, and major draft nights. Those are exactly the nights when customer issues spike and the team needs full coverage. If your personal schedule cannot accommodate those windows consistently, this role is not the right fit for you right now.
For night-shift workers who already operate on this kind of schedule, or for people who genuinely prefer evening and night hours, the schedule becomes an advantage. You are working when daytime applicants are unavailable, which reduces competition for the role and allows you to keep your days free.
What You Will Do Every Day
The Customer Success Associate role covers more ground than a standard support inbox job. Here is the complete breakdown of your day-to-day responsibilities.
- Provide customer support through email, chat, and social media channels
- Respond to customer complaints, requests, and questions accurately and empathetically
- Help resolve account and product issues from initial contact through to resolution
- Assist new users with onboarding so they can get value from the platform quickly
- Troubleshoot bugs and usability problems and document them clearly for the product team
- Collect customer feedback and relay it to the relevant internal teams
- Share product and feature requests with internal stakeholders in a structured way
- Assist Operations, Fraud, and Compliance teams when issues require cross-functional input
- Review deposits and withdrawals for potential fraudulent activity
The fraud and transaction review component of this role deserves specific attention. You are not just answering questions; you are also a line of defence against fraudulent activity on the platform. That means you need to be detail-oriented and comfortable making judgment calls based on limited information. If you have worked in any role that involved transaction monitoring, account verification, or fraud detection, highlight that experience prominently in your application.
Requirements and What Sleeper Is Looking For
Required Experience and Skills
- Two or more years of customer support or customer success experience in any industry
- Excellent written communication skills, since most support is text-based
- Strong verbal communication for internal coordination and escalations
- Demonstrated problem-solving ability under pressure
- A customer-focused and empathetic approach to every interaction
- Availability for weeknights, weekends, holidays, and major game days
- Ability to commit to 40 hours across 5 days consistently
What Gives You an Edge
The job listing does not publish a long preferred qualifications list, but based on the responsibilities in this role, the following will strengthen your application significantly.
- Experience on a gaming, sports, or entertainment platform
- Familiarity with daily fantasy sports or sports betting platforms as either a professional or a user
- Prior exposure to fraud review, transaction monitoring, or compliance support
- Experience with live-event support where volume spikes are sudden and sustained
- Comfort working autonomously at night without a senior team member immediately available
Pay, Benefits, and What the Package Includes
Sleeper has listed a competitive salary for this role without publishing a specific figure. Salary for Customer Success positions at tech and gaming companies with this scope of responsibility typically reflects the night-shift premium and the multi-function nature of the work. You should ask about the specific range during the recruiter screen if it is not shared upfront.
Full Benefits Package
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Unlimited paid time off
- Flexible working hours within the shift structure
- Career advancement opportunities within the company
Unlimited PTO at a company that also offers career advancement is a combination that tells you something about how the organisation views its employees. Unlimited PTO is only meaningful if the culture supports actually using it. Ask about average PTO usage during the interview to get a realistic picture.
Is This the Right Role for You?
Night-shift remote support at a sports gaming platform is a specific combination. It suits a specific kind of person. Here is how to assess your fit before you invest time in an application.
You Are a Strong Candidate If
- You have at least two years of customer support or success experience and can show it clearly on your CV
- You are genuinely a night person and your most productive hours fall in the evening and into the night
- You are a sports fan, a fantasy sports player, or someone who follows major sporting events, because you will understand your users much better if you do
- You are comfortable making independent decisions during a night shift when escalation paths may be slower
- You are detail-oriented enough to review transactions and flag irregularities without missing patterns
- You can maintain the same quality of written communication at 2:00 AM that you would produce at 10:00 AM
You Should Reconsider If
- You are a morning person and you have tried night shifts before without success
- You have fewer than two years of customer-facing experience and cannot demonstrate comparable transferable skills
- You cannot commit to weekends, holidays, or major sporting events consistently
- You are not based in the United States
- You need constant managerial supervision to perform well in a support environment
How to Write a CV That Gets This Application Noticed
Gaming and tech companies tend to screen CVs quickly and look for specific signals. Here is how to make your application land well.
Lead With Your Support Experience
Two-plus years of customer support or customer success experience is the headline requirement. Put your most relevant role at the top of your CV. Include the channel mix you worked across: email, chat, phone, social media. If Sleeper’s listed channels match your actual experience, make that match visible immediately.
Highlight Your Night-Shift Availability or History
If you have previously worked night shifts, say so explicitly. Employers hiring for night-shift roles view prior night-shift experience as a strong signal that you understand the pace, the isolation, and the independent judgment the schedule requires. If this is your first formal night-shift role, explain why the schedule works for you rather than leaving the recruiter to wonder.
Mention Any Sports or Gaming Familiarity
You do not need to be a professional fantasy sports player to mention this. Even casual familiarity with how fantasy leagues work, how drafts function, or how DFS contests are structured gives you context that purely general-support candidates do not have. If it is genuine, put it in your cover letter.
Flag Any Fraud or Transaction Experience
If any past role involved reviewing transactions, monitoring accounts for irregularities, verifying user identities, or supporting a compliance function, include it. This component of the role distinguishes it from standard support jobs, and experience in that area makes you a materially stronger applicant.
Use These Resume Keywords
Applicant tracking systems scan for specific terms before your CV reaches a human. Include the keywords below wherever they accurately reflect your experience.
Customer Support Customer Success Email Support Chat Support Social Media Support Customer Experience Conflict Resolution Troubleshooting User Onboarding Fraud Review Transaction Review User Feedback Operations Compliance Daily Fantasy Sports DFS
How to Apply for the Sleeper Customer Success Associate Role
The application is processed through Sleeper’s official Ashby careers portal. Apply directly through the link below to make sure your application reaches the recruiting team without filtering by a third-party aggregator.
- Open the official application link below.
- Search for ‘Customer Success Associate (Night Shift)’ if the role does not load directly.
- Complete the application form in full. Do not leave any section blank.
- Upload a tailored CV that reflects the specific requirements of this role.
- Include a cover letter that addresses your night-shift availability, your sports familiarity if relevant, and your customer support background.
- Submit and record your application confirmation.
- Monitor your email, including your spam folder, for contact from the Sleeper recruiting team.
Official Application Link: jobs.ashbyhq.com/sleeper/e49eb828-bdc9-4b85-9285-5eca2467e579
Interview Preparation: What to Expect
Remote hiring at gaming and tech companies typically follows a structured process: an initial recruiter call, one or two video interviews, and sometimes a written exercise or a practical scenario. Here is how to prepare for each stage.
Questions to Prepare For
- Tell me about a time you handled a high volume of customer contacts without letting quality drop. Have a specific example. Describe the volume, what your process was, and what the outcome looked like in terms of quality or customer satisfaction.
- How do you handle a customer who is angry about a disputed transaction? Lead with empathy. Explain how you de-escalate first, then investigate, then communicate the outcome clearly even when it is not what the customer wanted.
- Describe how you would approach a transaction that looked suspicious. Talk about your process for flagging, documenting, and escalating. Show that you can make a judgment call while also following a protocol.
- Why do you want to work nights? Be honest and be specific. Recruiters have heard every version of ‘I prefer evenings.’ Tell them what about your life and your working style makes nights a genuine fit, not just a convenient availability.
- Are you familiar with Sleeper or fantasy sports platforms? If yes, be specific. If no, do research before the interview. Download the app, try a contest, read the Help Centre. Show that you made an effort to understand the product.
Research the Platform Before You Interview
Download Sleeper before your interview. Walk through the user experience. Look at what players are saying in app store reviews and social media comments. The more fluent you are in the product, the more credible you become as a candidate for a role that involves solving problems with that product every night.
Confirm Your Remote Setup
Sleeper is hiring for a remote role where you will be working independently during night hours. Your interview is a live demonstration of your remote readiness. Test your camera, microphone, lighting, and internet connection the day before. A poor technical setup during a remote interview for a remote role sends an immediate negative signal.
Frequently Asked Questions
Is this a phone-based support role?
No. The listed support channels are email, chat, and social media. Phone support is not mentioned in the job description. This is a text-based support position, which makes it suitable for people who prefer non-phone customer service work.
What time does the night shift start?
The shift start time is between 4:00 PM and 6:00 PM Pacific Daylight Time. The exact start time within that window may vary. Confirm the specific schedule during the interview process.
Can I apply if I have only one year of customer support experience?
The listing requires two or more years of customer support or customer success experience. One year technically falls short of that requirement. If you have one year of support experience plus additional transferable experience in a related field such as operations, fraud review, or account management, make that case clearly in your cover letter.
Do I need to know about fantasy sports to apply?
It is not listed as a formal requirement, but familiarity with Sleeper’s platform or daily fantasy sports gives you a genuine advantage. You will support users who are actively engaged in these contests and who expect their support contact to understand the product. Download the app and explore it before you apply.
What does ‘competitive salary’ mean for this role?
Sleeper has not published a specific pay figure for this position. Customer Success roles at tech and gaming companies with night-shift requirements typically carry a premium above standard daytime support rates. Ask for the salary range during your recruiter screen. Do not accept an offer before you have a specific figure and have had the chance to evaluate it against your expectations.
Is unlimited PTO actually usable at Sleeper?
Unlimited PTO policies vary significantly in practice between companies. Some teams use them freely; others operate in a culture where taking time off is quietly discouraged. Ask directly during the interview how much PTO people on the team actually take. That question tells you more than the policy document.
What does the fraud review part of the job involve?
The role includes reviewing deposits and withdrawals for potential fraudulent activity. This means you will be looking at transaction patterns, flagging irregularities, and working with the Compliance and Fraud teams when something needs escalation. This is a meaningful part of the role and not a minor add-on. Experience in transaction monitoring or compliance support will strengthen your application.
Can I apply if I live outside the United States?
No. The role is listed as remote within the United States. International applicants are not eligible for this position.
Apply Now and Share This Opening
Remote, non-phone, night-shift customer support jobs at growth-stage tech and gaming companies do not appear often. Sleeper is a real platform with a growing user base, and this Customer Success Associate role comes with a complete benefits package that includes unlimited PTO, a 401(k), and health cover. For someone who works best in the evening, has solid customer support experience, and is ready to support an active sports platform during its busiest hours, this is a genuine opportunity.
Get your CV tailored to the role, address your night-shift availability explicitly in your cover letter, and submit through the official application link. If someone in your network has been searching for a remote, non-phone support job that runs on an evening or night schedule, share this with them today. The right person for this role might just be waiting to find out it exists.
This article shares a remote job opportunity to help job seekers discover openings. The author is not affiliated with Sleeper and is not involved in their hiring process. Job details and availability can change, so verify all information directly with the employer before applying.